PRACTICE POLICIES
APPOINTMENTS AND CANCELLATIONS
The standard meeting time for psychotherapy is 50 minutes. It is up to you, however, to determine the length of time of your sessions. Requests to change the 50-minute session needs to be discussed with the therapist in order for time to be scheduled in advance.
Cancellations and re-scheduled session will be subject to a full charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE.
This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.
A $10.00 service charge will be charged for any checks returned for any reason for special handling.
INSURANCE BILLING
Tomorrow and Beyond, PLLC utilizes a third-party biller named Headway to process your insurance claims. You will receive an email directly from Headway and will be prompted to create a profile which requires you to place a debit/credit card on file and verify your insurance information. Your copays will be billed directly from the Headway portal within 24 hours of your session. Your Headway profile should stay in good standing while in the care of Tomorrow and Beyond, PLLC, this includes valid email address and debit/credit card on file.
Please note that Headway will have access to your protected health information (PHI) to ensure that your claims will be processed. This includes your diagnosis, procedure code, DOB, address, session time and the location of the session. You can contact Headway at hello@headway.co or 646-453-6777 at for any questions regarding their billing processes.
TELEPHONE ACCESSIBILITY
If you need to contact me between sessions, please leave a message on my voice mail. I am often not immediately available; however, I will attempt to return your call within 24 hours. Please note that Face- to-face sessions are highly preferable to phone sessions. However, in the event that you are out of town, sick or need additional support, phone sessions are available. If a true emergency situation arises, please call 911 or any local emergency room.
SOCIAL MEDIA AND TELECOMMUNICATION
Due to the importance of your confidentiality and the importance of minimizing dual relationships, I do not accept friend or contact requests from current or former clients on any social networking site (Facebook, Linked In, etc). I believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our therapeutic relationship. If you have questions about this, please bring them up when we meet and we can talk more about it.
ELECTRONIC COMMUNICATION
I cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, I will do so. While I may try to return messages in a timely manner, I cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.
MINORS
If you are a minor, your parents may be legally entitled to some information about your therapy. I will discuss
with you and your parents’ what information is appropriate for them to receive and which issues are more appropriately kept confidential.
TERMINATION
Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the treatment. I may terminate treatment after an appropriate discussion with you and a termination process if I determine that the psychotherapy is not being effectively used or if you are in default on payment. I will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, I will provide you with a list of qualified psychotherapists to treat you. You may also choose someone on your own or from another referral source.
Should you fail to schedule an appointment for three consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, I must consider the professional relationship discontinued.